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How to Use Patterns to Identify Process Safety Hazards

A baby is constantly exploring new things and looking for familiar shapes, colors, and other patterns to help him or her understand the world around them.  They are constantly experiencing brand new objects, which their brains must fit into an ever-expanding repository of categories. Sometimes the categorization starts as “not a circle” until they create a new category of “it’s a square!”

One of the ways that we learn new things is to try to categorize a new idea or image with others that we already know.

Patterns in Process Safety

Patterns and trends – defining something by what it IS and ISN’T – help us identify hazards in the workplace.

And sometimes the way to recognize a hazard is by first categorizing it as “not safe.”

I’ve been told that one way to recognize counterfeit money is to be intimately familiar with real money.  Then any anomaly stands out and is identified as “not real.”

What if we approached process safety the same way?

What if we learn the procedures for our safe work practices so well that when something is different, it stands out as “not a circle?”

And once I recognize the deviation, I also need to know the reasoning behind the procedure well enough to understand possible consequences!

Ripple Effects of Deviations

Let’s take an example from the steps of Management of Change.  Most MOC procedures require a relief systems expert to review each process change. But consider if the change is a simple trim on a control valve which doesn’t seem connected to the relief valve downstream at all.

It might be tempting to skip the relief system review step, but in an emergency, that change would send more material to the relief valve than it can handle. In this case, failing to identify the risk due to a presumption of understanding could have serious consequences.

Owning Your Role in Identifying Hazards

As we said, the best way to identify deviations and hazards, is to be intimately familiar with the processes and procedures so that when something is “off”, you notice it.

You can’t notice when something isn’t right if you don’t know what it should be.

If there’s an item in a procedure that doesn’t make sense, find someone to explain it to you.  Bettering your understanding will increase your ownership of the procedure and ensure you don’t miss critical steps because you didn’t realize they were critical.

Looking for deviations is a common way for operating a process unit.

Consider safe operating limits.  Alarms go off when the process variable (temperature, pressure, flow) exceeds or falls below a certain safe range.

When you take the time to study the procedures and standards, it allows for an internal alarm to sound in your brain because something isn’t fitting the pattern. “Wait a minute, this P&ID doesn’t match what is in the field…” or “shouldn’t there be a plug on this bleeder?”

What Does “Safe” Looks Like?

At one company I worked for, we often asked the question “What does good look like?”

I challenge each of us as we go about our work to ask the question, “What does SAFE look like?”

When safe designs, procedures, and standards become the patterns you are most familiar with, you can quickly see the outliers and address the hazards.

Read More from the Five PSM Mindsets™ Series:

This series is based on the concept of the Five PSM Mindsets™ – a unique way to apply OSHA’s 14 PSM elements to your PSM program. Watch this on-demand webinar from Sarah McDuffee for a better understanding of the Five PSM Mindsets™ and how adopting them can create a better process safety culture in your facility.
Sarah McDuffee
About the Author
Sarah McDuffee
Sarah McDuffee joined Provenance Consulting in 2015 as Training Program Coordinator, creating internal and external training courses for industry clients on various Process Safety Management topics. Her background includes 19 years of experience in the refining/chemical industry. She has a B.S. in Chemical Engineering from Montana State University.  Her 11 years with a major refining company included project design, process unit support and distillation consulting roles.

She completed her Masters in Adult Education and Training with Colorado State University in 2011 while working for Northern Oklahoma College as an engineering instructor for 5 years. During that time, Sarah also served as Program Director for the Process Technology program for four years, partnering with industry on curriculum, recruiting and placement.

Blog

What to Know to Succeed at Your First ChemE Job

Looking back on my time before joining the professional workforce, I admittedly did not have a realistic understanding of what an “engineer” truly did day-to-day. While studying chemical engineering at the University of Texas at Austin, I imagined a fair amount of my early professional years would be dominated by working technical issues – completing calculations, running simulations, and designing processes.

One of my biggest surprises upon entering the workforce was that unlike my imaginings, a lot of my time was spent determining which information is correct and pertinent and how to best communicate results and issues with others.

While solving problems (a key skill of being an engineer) is an important ability, I found the mark of a great engineer is the ability to communicate difficult ideas, problems, and solutions in such a way that they can be understood easily.

This does not mean “dumbing it down” or speaking down to your coworkers or colleagues; rather, it means latching onto the most important details that your client, colleague or superior needs and explaining it concisely and accurately.

My time here at Provenance Consulting and working with clients in the industry and countless chemical engineers, young and seasoned alike, has helped me hone in on three things that make the difference between a young engineer who “gets it” and one that is stuck in that college classroom. Take a page from my book – it’ll give you a head start on nailing those first few years of your career.

#1: Engineering is WHAT You Do, but in Industry, PSM is HOW You Do It

A common complaint from young chemical engineers, specifically in regulated facilities, is an annoyance with Management of Change (MOC) and other similar programs that ensure Process Safety Management (PSM) compliance. MOCs are seen as a hassle mainly because young engineers don’t understand the value of them or how the facility’s MOCs are implemented. One benefit of a proper, functioning MOC program is that it makes the facility’s Process Safety Information – the P&IDs, H&MBs, line listings – continually accurate. One of the most surprising things to me when I began working with drawings was a common refrain from numerous operators and engineers across a number of companies and facilities:

“You can’t trust the drawings”

This phrase means that the drawings – which are critically important for new projects and general understanding of a facility – are admitted to not be correct. One of the challenges for a young engineer is figuring out which data sources to use to obtain the “correct” data, since that data may exist in four different places. For example, a maximum allowable working pressure (MAWP) might be in inspection software, relief systems design basis, original vessel calculations, on a P&ID, or any number of internal databases.

If these numbers differ, what is the correct value that should be used? At different facilities, the answer is often different.

A functioning MOC program not only ensures the facility is safe and compliant, but it also ensures that your data is correct across a number of different data sources at the facility. This is just one example of the ripple effect these parts of Process Safety have across the facility.

#2: The “Boring” Stuff Matters to Your Boss’s Boss

Ensuring you record and report correct data not only saves you time as you do subsequent work, it also becomes invaluable to the people who will use your work down the road. Large capital projects can go significantly over-budget based on the amount of time needed to verify or correct data that “should” already be correct.

Engineers who understand and ensure that information is correct are an important asset to their company. Your boss (and his boss) will notice whether he can trust your data or if there is a pattern of verification that always needs to happen.

When you are building your professional reputation, it’s these little things that can make the difference between becoming the engineer that managers can rely on, and the engineer who is inconsistent. Trust me – you want to be the former!

#3: Undocumented Institutional Knowledge is a Major Asset: USE IT

Often, a new engineer feels overwhelmed by the new responsibilities and tasks at a facility. It can feel like you are barely treading water. One of the best sources of information and help in any facility is the know-how that exists among the engineers and operators who have been at the plant for a while: the “institutional knowledge” of the facility.

Visit the field, ask questions and – more importantly – listen to the answers that they provide; most experienced personnel enjoy sharing their knowledge if you take an interest.

Oftentimes the most confusing parts of a plant or process make sense if you take the time to look at them in the field and learn the nuances of the facility. Additionally, speaking with more senior personnel allows you to develop personal relationships with them, which builds trust with your colleagues and allows for a mutual respect and better ability to work through issues as they arise.

Just because someone doesn’t have an engineering degree doesn’t mean you know more than they.

Some of these men (and women) at your facility have worked with the equipment since before you were born. The design specs may say it should work a certain way, but those operators and seasoned personnel are a wealth of practical information. Listening to them could save you significant time (and money). You’ve got to work with the entire team to be successful – you can’t just stick with engineers if you want to advance. Learn to work with everyone and understand the value they bring to the company.

Be Great, not Just Good

Being successful at engineering in the real world includes doing things that seem “boring” or “extra” and it means working with people who have a different skill set and experience than yours. A good engineer recognizes that and does what they have to. A GREAT engineer sees the ripple effect of those “small” tasks, the importance of process safety in all that we do, and that the people in our organizations with experience on the ground can be some of our greatest resources.

About the Author – James Topp

James Topp is a PSM Consultant with Provenance Consulting. A graduate from the University of Texas BS Chemical Engineering Class of 2016, he’s been with Provenance since 2015. His roles have included a Co-op position, intern and full time engineer.

During his tenure with Provenance, James has focused on many areas of Process Safety. Mainly, he has worked in Relief Systems engineering for multiple clients and plants including chemical plants, midstream facilities, and refineries across multiple states; completed a maximum intended inventory for a large midstream facility; facilitated MOC coordination and auditing for refineries; and utilized ProvPSM’s ARTS software for PSI reconciliation – among many other projects.

In his personal life, James enjoys reading, travel, skiing, and telling people how the 2008 Longhorns were robbed of winning the Big XII Championship and competing for a national title, despite the fact that they had the same record as and had beaten the eventual Big XII champion, OU, on a neutral site.

Blog

Can Your Hear Me Yet? How to Communicate Hazards Better

I send the email with a link to a document and the cursory note, “Please review and get back to me.”

Then I wait.

Meanwhile, in my own inbox, I’ve got a dozen requests for action, reviews, and responses.

There are many ways to communicate, but this is certainly one of the most common in the business realm.

Regardless of the method, we’ve all had the experience of trying to communicate to others met with varying degrees of success.

The desire to communicate is fundamental to being human.  The ability to clearly communicate is fundamental to good Process Safety Management.

Process Safety Demands Communications

At Provenance, we’ve distilled OSHA’s 14 PSM Elements into the Five PSM Mindsets™:  Identify the Hazards, Communicate the Hazards, Protect against the Hazards, Re-Evaluate the Hazards, and Transparency about the hazards.

While all of the mindsets are important, communicating may be one of the more challenging since it moves beyond the realm of technical details and into that of human nature.

The word “communicate” comes from the Latin word that means “to share.”  Businessdictionary.com defines it as a “two-way process” that is more than just exchanging information, leading to “creating and sharing meaning.” 

An exchange of information might involve me informing you of an issue (e.g. the diesel header is too small) and you informing me of an idea (e.g. we need bigger piping).

Deeper communication may happen when we come together and discuss the obstacles (pipe sizes, salt filters, pump limitations) and the opportunities (abandoned larger pipes and vessels, filter technology improvements) and create a solution.

Technology – Good or Bad for Communicating?

In our world of technology, it is easy to use the written word and pictures to send issues and ideas back and forth to each other.

In some ways we have become accustomed to communicating as if in a tennis match.  Your turn, my turn, your turn, my turn.

I’ve sent you information.  Now I sit back and wait for you to do something with it. It’s not my problem till I hear back from you.

This is especially true with the information and technology access overloaded world we live in and is often a necessity.

But if I think back to almost any project I’ve ever been involved with, the biggest and best “aha” moments of creativity happened when I was in the room with the person or at least on the phone, collaborating, bouncing ideas off each other and making something better than one person could alone.

We experience more effective communication when it is approached like a volleyball match – someone serve-receives it to the setter who sets it up for the final spike from the outside hitter – each building on the other until a master play is achieved.

Communicating Hazards Effectively

Bringing it back to Process Safety in a facility, we do our most effective communicating when we discuss the hazards, sharing concerns, obstacles, and opportunities, often in person.

When each employee brings their perspectives and experiences to the table, the group can create something new that will keep the employees and the community safer than before.


In our AIChE webinar, “Your organization is talking, is anybody listening? How to communicate hazards and talk like a team,” Account Director Scott Kindy goes into more detail on the practicalities of communicating with various groups, setting up channels for consistent and effective discussions, and building meaning as a team from the copious flood of data and information being shared each day.

Read More from the Five PSM Mindsets™ Series:

This series is based on the concept of the Five PSM Mindsets™ – a unique way to apply OSHA’s 14 PSM elements to your PSM program. Watch this on-demand webinar from Sarah McDuffee for a better understanding of the Five PSM Mindsets™ and how adopting them can create a better process safety culture in your facility.
Sarah McDuffee
About the Author
Sarah McDuffee
Sarah McDuffee joined Provenance Consulting in 2015 as Training Program Coordinator, creating internal and external training courses for industry clients on various Process Safety Management topics. Her background includes 19 years of experience in the refining/chemical industry. She has a B.S. in Chemical Engineering from Montana State University.  Her 11 years with a major refining company included project design, process unit support and distillation consulting roles.

She completed her Masters in Adult Education and Training with Colorado State University in 2011 while working for Northern Oklahoma College as an engineering instructor for 5 years. During that time, Sarah also served as Program Director for the Process Technology program for four years, partnering with industry on curriculum, recruiting and placement.

Blog

Can You Hear Me Yet? Communication and Process Safety

I send the email with a link to a document and the cursory note, “Please review and get back to me.” Then I wait. Meanwhile, in my own inbox, I’ve got a dozen requests for action, reviews, and responses. There are many ways to communicate, but this is certainly one of the most common in the business realm. Regardless of the method, we’ve all had the experience of trying to communicate to others met with varying degrees of success. The desire to communicate is fundamental to being human. The ability to clearly communicate is fundamental to good Process Safety Management.

At Provenance, we’ve distilled OSHA’s 14 PSM Elements into the Five PSM Mindsets™: Identify the Hazards, Communicate the Hazards, Protect against the Hazards, Re-Evaluate the Hazards, and Transparency about the hazards. While all of the mindsets are important, communicating may be one of the more challenging since it moves beyond the realm of technical details and into that of human nature.

The word “communicate” comes from the Latin word that means “to share.” Businessdictionary.com defines it as a “two-way process” that is more than just exchanging information, leading to “creating and sharing meaning.” An exchange of information might involve me informing you of an issue (e.g. the diesel header is too small) and you informing me of an idea (e.g. we need bigger piping). Deeper communication may happen when we come together and discuss the obstacles (pipe sizes, salt filters, pump limitations) and the opportunities (abandoned larger pipes and vessels, filter technology improvements) and create a solution.

In our world of technology, it is easy to use the written word and pictures to send issues and ideas back and forth to each other. In some ways we have become accustomed to communicating as if in a tennis match: your turn, my turn, your turn, my turn. I’ve sent you information. Now I sit back and wait for you to do something with it. It’s not my problem until I hear back from you. This is especially true with the information and technology access overloaded world we live in and is often a necessity. But if I think back to almost any project I’ve ever been involved with, the biggest and best “aha” moments of creativity happened when I was in the room with the person or at least on the phone, collaborating, bouncing ideas off each other and making something better than one person could alone. We experience more effective communication when it is approached like a volleyball match – someone serve-receives it to the setter who sets it up for the final spike from the outside hitter – each building on the other until a master play is achieved.

Bringing it back to Process Safety in a facility, we do our most effective communicating when we discuss the hazards, sharing concerns, obstacles, and opportunities, often in person. When each employee brings their perspectives and experiences to the table, the group can create something new that will keep the employees and the community safer than before.

In our upcoming July 25th AIChE webinar, “Your organization is talking, is anybody listening? How to communicate hazards and talk like a team,” we’ll go into more detail on the practicalities of communicating with various groups, setting up channels for consistent and effective discussions, and building meaning as a team from the copious flood of data and information being shared each day.

By Sarah McDuffee, Training & Development Coordinator

Want to Learn More?

Live AIChE Academy Webinar

Your Organization Is Talking, Is Anybody Listening?

How to Communicate Hazards and Talk Like a Team

 July 25th, 2018

 2:00-3:00 pm EST

 Cost: FREE

Presenter

Scott Kindy

Scott Kindy is a Senior Process Safety Management (PSM) Consultant and Account Director at Provenance Consulting. He has ten (10) years of experience in PSM related project execution in the petrochemical industry. His expertise includes executing and managing projects related to various elements of PSM including Management of Change (MOC), Mechanical Integrity (MI), Process Safety Information (PSI), Process Hazard Analysis (PHA), and compliance audits.