A Process Safety Management Company

Tag: Chemical Engineer


Jillian Hays – Engineers Week 2019 Spotlight

Diligence in engineering excellence and developing trust-based relationships helped Jillian Hays become a trusted relief systems subject matter expert at a major client’s technology research facility.

Provenance Consulting Project Lead (Chemical Engineer)

Meet Jillian

About Jillian

Quick Facts

Job Title: Project Lead

Hometown: Houston, Texas

Degree (College/University): Bachelor of Science in Chemical Engineering (The University of Texas at Austin)

Years with Provenance: 8 years

Years in the Industry: 8 years

Work Site: Bartlesville, OK

The Story

Engineer Spotlight

Houston, Texas, is known by many as the “Energy Capital of the World”. Its proximity to the industry means nearly everyone knows someone connected to oil and gas.

Jillian Hays grew up listening to stories from the plant around the dinner table. This served her well while she pursued her bachelor’s degree in chemical engineering from the University of Texas at Austin.

When it was time to decide on a career path, she reflects, “Knowing that an engineering degree can open up a wide range of opportunities made it an obvious field of pursuit for me.”

Provenance Path

Jillian joined the Provenance team in the relief systems group – one of the most rigorous and technically difficult areas of Process Safety. For the past several years, she has been based in Bartlesville, Oklahoma, at a technology research facility for one of our major clients.

“I oversee the relief systems work for the PSM covered sections of the facility which specifically addresses the pilot plants. I work with the Environmental Health & Safety (EHS), process engineering, operations, and project groups to handle project work and ad hoc relief systems requests,” she explains.

This smaller facility is unique – it is not a production facility and so it comes with its own challenges. Some of those challenges include, “trying to apply codes and standards intended for production facilities to this type of facility (such as sizing, calculations, and methodologies), continually working on variances to fit the technology, interpreting application of codes – it’s been a big learning curve.”

There are some benefits to working at this unique site. Since the facility isn’t focused on meeting production goals, conducting shut downs are done more frequently and with less hesitation. Since the site is researching and piloting technology, there are more personnel with doctoral degrees which creates a different culture.

Another difference is in the projects themselves. “The client wants us involved in actual installation of PRDs, working with all parties involved,” Jillian states.

“At production facilities, that work is usually split between design and implementation. Here, we get to submit a recommendation and witness it installed in the field within a few weeks. Then we’re involved in updating the final documentation. We get the chance to resolve problems as we go and see it all the way through.”

Engineering and Project Management

As she’s settled into her role at this facility for the last few years, Jillian has found that her role is more about project management than simple engineering. She’s become a communications “clearinghouse” between Provenance and the client – she gathers information, addresses IT issues, keeps the engineers on task, and directs priorities.

“As Project Lead, I spend less time doing calculations and am involved earlier in the projects,” she says. “While overseeing a small team, I focus more on delegation and financial action items than just task completion. A Project Lead’s responsibilities focus on creating efficiencies between the project team and the client.”

Jillian has a unique ability to gain a clear understanding of the client’s needs. “We focus on determining how our clients like to work and craft our recommendations accordingly. Being onsite around the people making the decisions and hearing them share their opinions allows me to understand the different parties and different preferences involved. Developing those relationships with the client is crucial,” she explains.

Her supervisor and Relief Systems Line of Service Manager, Justin Phillips, agrees.

“Jillian is a careful, detail-oriented engineer who makes conscientious decisions in her work and approach, but is also personable, reasonable, adaptive, and focused on customer service. The organization depends on Jillian to manage her client’s needs and to lead the team of engineers, co-ops, and technicians that make her client’s visions become reality.”

Relationships Work

While general engineering stereotypes might lead you to believe there is one “type” of engineer, that’s just not the case. There’s a range of engineering personalities to work with, although most universities provide little guidance on navigating the relationship side of working in these facilities.

“I developed most of my relationship-building skills on the job by focusing on doing the best job for the client,” Jillian comments.

“The social aspect of my personality has helped in the role of contractor and created valuable relationships with clients. It’s important to develop those relationships before situations get difficult or you need to have important conversations.”

Jillian’s strive to provide her clients the utmost best possible service makes her a valuable and indispensable member of the Provenance team. By leveraging her technical acumen and drive to fully understand the needs of her client, she has earned the honored SME designation as well as the respect and trust of those she works with.

Provenance Engineer Spotlight Profiles

Engineers Week 2019


Susheela Nayak – Engineers Week 2019 Spotlight

During her career at Provenance, Susheela has leveraged a strong relationship with a mentor to better her technical communication and project management skills. She now manages a team that works on multiple client projects.

Provenance Consulting Project Lead (Chemical Engineer)

Meet Susheela

About Susheela

Quick Facts

Job Title: Project Lead

Hometown: Bengaluru, India

Degree (College/University): Bachelor of Science in Chemical Engineering (University of Texas at Austin)

Years with Provenance: 6 years

Years in the Industry: 6 years

Provenance Office: Sweeny and Houston, Texas

Project Sites: Sweeny (TX); Borger (TX); San Francisco (CA); Bayway (NJ)

The Story

Engineer Spotlight

Few professionals, in any field, will claim to be successful in a vacuum. Most will identify an influential figure who encouraged them. Then there are the lucky few who can claim to have had a true mentor – Susheela Nayak is one of them.

Read more


What to Know to Succeed at Your First ChemE Job

Looking back on my time before joining the professional workforce, I admittedly did not have a realistic understanding of what an “engineer” truly did day-to-day. While studying chemical engineering at the University of Texas at Austin, I imagined a fair amount of my early professional years would be dominated by working technical issues – completing calculations, running simulations, and designing processes.

One of my biggest surprises upon entering the workforce was that unlike my imaginings, a lot of my time was spent determining which information is correct and pertinent and how to best communicate results and issues with others.

While solving problems (a key skill of being an engineer) is an important ability, I found the mark of a great engineer is the ability to communicate difficult ideas, problems, and solutions in such a way that they can be understood easily.

This does not mean “dumbing it down” or speaking down to your coworkers or colleagues; rather, it means latching onto the most important details that your client, colleague or superior needs and explaining it concisely and accurately.

My time here at Provenance Consulting and working with clients in the industry and countless chemical engineers, young and seasoned alike, has helped me hone in on three things that make the difference between a young engineer who “gets it” and one that is stuck in that college classroom. Take a page from my book – it’ll give you a head start on nailing those first few years of your career.

#1: Engineering is WHAT You Do, but in Industry, PSM is HOW You Do It

A common complaint from young chemical engineers, specifically in regulated facilities, is an annoyance with Management of Change (MOC) and other similar programs that ensure Process Safety Management (PSM) compliance. MOCs are seen as a hassle mainly because young engineers don’t understand the value of them or how the facility’s MOCs are implemented. One benefit of a proper, functioning MOC program is that it makes the facility’s Process Safety Information – the P&IDs, H&MBs, line listings – continually accurate. One of the most surprising things to me when I began working with drawings was a common refrain from numerous operators and engineers across a number of companies and facilities:

“You can’t trust the drawings”

This phrase means that the drawings – which are critically important for new projects and general understanding of a facility – are admitted to not be correct. One of the challenges for a young engineer is figuring out which data sources to use to obtain the “correct” data, since that data may exist in four different places. For example, a maximum allowable working pressure (MAWP) might be in inspection software, relief systems design basis, original vessel calculations, on a P&ID, or any number of internal databases.

If these numbers differ, what is the correct value that should be used? At different facilities, the answer is often different.

A functioning MOC program not only ensures the facility is safe and compliant, but it also ensures that your data is correct across a number of different data sources at the facility. This is just one example of the ripple effect these parts of Process Safety have across the facility.

#2: The “Boring” Stuff Matters to Your Boss’s Boss

Ensuring you record and report correct data not only saves you time as you do subsequent work, it also becomes invaluable to the people who will use your work down the road. Large capital projects can go significantly over-budget based on the amount of time needed to verify or correct data that “should” already be correct.

Engineers who understand and ensure that information is correct are an important asset to their company. Your boss (and his boss) will notice whether he can trust your data or if there is a pattern of verification that always needs to happen.

When you are building your professional reputation, it’s these little things that can make the difference between becoming the engineer that managers can rely on, and the engineer who is inconsistent. Trust me – you want to be the former!

#3: Undocumented Institutional Knowledge is a Major Asset: USE IT

Often, a new engineer feels overwhelmed by the new responsibilities and tasks at a facility. It can feel like you are barely treading water. One of the best sources of information and help in any facility is the know-how that exists among the engineers and operators who have been at the plant for a while: the “institutional knowledge” of the facility.

Visit the field, ask questions and – more importantly – listen to the answers that they provide; most experienced personnel enjoy sharing their knowledge if you take an interest.

Oftentimes the most confusing parts of a plant or process make sense if you take the time to look at them in the field and learn the nuances of the facility. Additionally, speaking with more senior personnel allows you to develop personal relationships with them, which builds trust with your colleagues and allows for a mutual respect and better ability to work through issues as they arise.

Just because someone doesn’t have an engineering degree doesn’t mean you know more than they.

Some of these men (and women) at your facility have worked with the equipment since before you were born. The design specs may say it should work a certain way, but those operators and seasoned personnel are a wealth of practical information. Listening to them could save you significant time (and money). You’ve got to work with the entire team to be successful – you can’t just stick with engineers if you want to advance. Learn to work with everyone and understand the value they bring to the company.

Be Great, not Just Good

Being successful at engineering in the real world includes doing things that seem “boring” or “extra” and it means working with people who have a different skill set and experience than yours. A good engineer recognizes that and does what they have to. A GREAT engineer sees the ripple effect of those “small” tasks, the importance of process safety in all that we do, and that the people in our organizations with experience on the ground can be some of our greatest resources.

About the Author – James Topp

James Topp is a PSM Consultant with Provenance Consulting. A graduate from the University of Texas BS Chemical Engineering Class of 2016, he’s been with Provenance since 2015. His roles have included a Co-op position, intern and full time engineer.

During his tenure with Provenance, James has focused on many areas of Process Safety. Mainly, he has worked in Relief Systems engineering for multiple clients and plants including chemical plants, midstream facilities, and refineries across multiple states; completed a maximum intended inventory for a large midstream facility; facilitated MOC coordination and auditing for refineries; and utilized ProvPSM’s ARTS software for PSI reconciliation – among many other projects.

In his personal life, James enjoys reading, travel, skiing, and telling people how the 2008 Longhorns were robbed of winning the Big XII Championship and competing for a national title, despite the fact that they had the same record as and had beaten the eventual Big XII champion, OU, on a neutral site.